855.874.7467 M-F 9am - 5pm CST

Satisfaction Guarantee

If you are not 100% satisfied with your purchase from The Tri Shop you can exchange or return it within 30 days for full refund. All we ask is that you return the items in the same condition in which you received them with all of the original packaging and tags.

Hoka One One NQA (No Questions Asked) Return Policy: If you are not happy with your Hoka Shoes for any reason you can return them to us within 60 days and in ANY condition for a full refund....No Questions Asked!*

Easy Returns & Exchanges

If you would like to return or exchange all or part of your order please follow these 3 easy steps:

1. Complete the "Easy Returns & Exchanges" form that came with your order or download a copy HERE. Note, we offer FREE SHIPPING back to you on all exchanges (except HI & AK).

2. If you would like to use our optional Fedex Return Shipping Label Service at a cost of $8.95 go here:

Print Fedex Return Shipping Label Here > 

3. Put the unused items and all packaging back in the box it came in (or something similar), and ship it here:

The Tri Shop
Attn: TTS Returns
36127 Plymouth rd
Livonia MI 48150

If you are using the Fedex return label service you can find a Fedex shipping/dropoff location HERE.

Please note: 

- If you have an item that you believe to be defective and falls under the manufacturer's warranty please call or email us and we will be happy to help you. 855.874.7467 or info@thetrishop.com

- Returned items must be unused and in "like new" condition and include all original packaging.  If you return something that does not meet these conditions it will be returned to you at no charge. 

- Please ensure all items are packed appropriately and shipped in a proper box or bag. For example, please do not ship shoes in the shoe box only, they should be in an additional shipping box.

- Large quantity purchases & returns: If you order 8 items or more and return 75% items or more, there will be a 20% restocking fee on the returned merchandise.

- Wetsuit returns: Wetsuits that have been in the water will NOT be considered "like new" condition, so make sure it fits before you go for a swim. Also, please be very careful not to puncture or damage the suit when trying it on (long fingernails can easily rip wetsuits). All items are inspected prior to refunds being issued. If you order more than 2 wetsuits and return 50% or more (units) a 20% restocking fee will be applied to your refund. For example, if you order 4 wetsuits and return 3, a restocking fee will apply.

- Returns are usually processed within 7 business days.

- There is a 10% restocking fee on returned bike wheels. The Tri Shop reserves the right to charge a restocking fee if items are not returned in like new condition. 

- We do not accept returns on clearance items, nutritional products or electronics that have been opened.

- If you have any questions please feel free to call us at 855.874.7467 or email info@thetrishop.com.

- We suggest you use a return shipping method that provides tracking and/or insurance as we are not responsible for returns lost in transit.

- *Hoka NQA returns are limited to one pair per customer per year if shoes are returned in non-resaleable condition. $8.95 will be deducted from the refund if the order received free outbound shipping